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FREQUENTLY ASKED QUESTIONS

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IS SAFEWAY MOVERS INSURED?

Yes, we are licenced, bonded and insured. Your belongings are covered under the Basic Protection for any damage or loss during the move, if due to mover’s negligence. The value of your belongings is determined by a standard 60 cents per pound rate. This type of coverage does not recognize the monetary value of individual belongings. If you file a claim, the payment you receive is calculated by 60 cents for every pound of the damaged or lost item’s weight. Your flat-rate move also includes the first $10,000 in optional Value Protection Insurance, which covers your for damage or replacement of damaged items. Please note there is a max 14 day reporting period for this insurance as well as a $100 deductible payable with any claim.

HOW LONG DOES IT TAKE TO MOVE BELONGINGS?

While every move is unique, certain types of apartments and homes typically fall within these average time frames:
1 Bedroom Apartment = 4-6 hours
2-3 Bedroom Condo = 6-8 hours
2-3 Bedroom House = 7-9 hours
Please, remember that these are only estimates. These moving averages are based on moves handled by two men for 1-2 bedrooms apt/house and three men for 3-4 bedroom houses. You can decrease the moving time by packing yourself and/or having everything boxed, packed, organized and ready to go. Relocation time also depends on the distance between the pickup site and final destination, as well as any inclement weather, road, and traffic conditions.

HOW DO YOU PROTECT MY FURNITURE DURING TRANSPORTATION?

We wrap and cover all furniture with professional-grade cushioned moving blankets. Furniture padding is complimentary. Under common moving procedure, your furniture is padded inside the truck. We also lay floor runners and bumpers for railings where necessary to protect your property and possessions

AM I RESPONSIBLE FOR PACKING MY BELONGINGS?

You will be required to pack the items yourself and should have everything packed before the movers arrive. Having everything boxed up, packed, organized and ready to go prior to our arrival, will save you time and money.

DO YOU REQUIRE A LIST OF ITEMS TO BE MOVED?

No we do not. Our trucks (26 ft box) is typically large enough to accommodate moves of up to three bedrooms, in certain cases, movers will do multiple trips with no price adjustments. 

WHAT DO I HAVE TO DO IF I NEED TO RESCHEDULE MY MOVE?

Please, contact us link to contact page as soon as possible to arrange for a new move date. The sooner you give us notice, the easier it is to accommodate your needs. If you reschedule your move within THREE days of the scheduled date, we will retain your deposit and require another security deposit.

WHAT IS YOUR CANCELLATION POLICY?

If you cancel your move less than three days (72 hours) prior to your actual moving day and time, your security deposit is rendered non-refundable.

WHEN CAN I EXPECT THE MOVERS TO ARRIVE AT MY PICKUP AND DESTINATION SITES?

We understand that time is of the essence and we put a lot of effort in preventing delays. However, due to traffic or weather conditions, arrivals may be delayed by as much as 1 hour on our morning assignments. Any arrival delays will be communicated to you promptly.

DO YOU MOVE PETS?

No, we do not! We recommend that you transport all pets in your own vehicle.

DO YOU MOVE PLANTS?

We can move your plants if necessary. We strongly recommend you move your plants by yourself. We are not liable for any damage to your plants during transportation.

DO YOU MOVE PERISHABLE FOODS?

No. Perishable foods cannot be safely transported in our moving truck. We suggest disposing of perishable foods before your move, or transporting them in a cooler in your own car.

DO YOU MOVE VALUABLES?

Safeway Movers is not responsible for loss or damage to accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, precious stones, jewellery, or other similar valuables. Customer shall take full responsibility for moving the above-mentioned valuables.

AM I REQUIRED TO BE PRESENT DURING THE PICKUP?

Yes. It is important for you to be involved if you are present to identify what items and boxes must be moved, require special handling, and provide any other pertinent information. You will need to sign the bill of lading (contract) at the start of the move. Upon delivery, you will also be required to confirm that your belongings were delivered in the same condition. This is important for any insurance claims you may make for lost or damaged goods. If you are unable to be present, please arrange for someone familiar with your belongings to act as your representative.

DO YOU ASSEMBLE/DISASSEMBLE FURNITURE?

Standard tools are provided on every site for basic assembly and disassembly. The most common items we assemble/disassemble are beds, mirrors from dressers and legs from dining room tables. Our movers can provide this service for basic household items, however, if an item requires special knowledge or special tools we cannot service it. Please note that we provide assembly/disassembly services as a courtesy, our movers are not specially trained for advanced assembly/disassembly and may not be able to provide this service for all items. We do not guarantee assembly of any item(s) that are new in box. It is recommended that you consult with a company that specializes in assembly services for these items. Due to liability concerns we cannot provide assembly or disassembly for baby cribs, water beds, tanning beds, gas appliances, pool tables or pianos. If you have questions about a specific furniture item, please contact us.

DO YOU CONNECT/DISCONNECT APPLIANCES?

We do not connect or disconnect washing machines, drying machines, dish-washers, freezers and fridges. All appliances must be disconnected and drained prior to movers' arrival.

DO YOU MOUNT ITEMS ON THE WALLS?

We cannot wall mount flat screen TVs or remove TVs from the wall mount. Additionally, we do not bolt and unbolt items on or from the walls and ceilings.

WHAT ITEMS YOU DO NOT MOVE?

We do not move toxins, rat and mice poison, oxygen and propane tanks, flammables, explosives, weapons and ammunition.

WHEN DO YOU START BILLING TIME?

The clock starts from the time the movers leave our facility in Stoney Creek. The hourly rate runs through loading, driving to destination and unloading. The clock stops when all tasks are complete and we arrive at our facility in Stoney Creek.

DO YOU REQUIRE A MINIMUM CHARGE?

Yes. Safeway Movers charges a minimum of four hours of work. If your move exceeds this four-hour minimum, you are billed in increments of 30 minutes at half of your hourly rate. Exceptions will only apply to special case moves based on a fixed price.

WHAT IS TRAVEL TIME?

Travel time is determined by the amount of time it takes to drive our moving truck from our premises to your pick-up location and back to our premises from your drop off location. We charge 50 cents per kilometer after the first 100km of travel.

WHAT IF I HAVE MORE THAN ONE PICK-UP AND/OR DROP OFF LOCATIONS?

Any additional stops between the initial pick up location and final destination will be billed at your hourly rate.

WHAT ELSE AM I BILLED FOR?

All parking tickets and downtime is billable to customer (waiting for elevator setup, property key holder is late, traffic, customer inspecting his/her belongings upon delivery, waiting for credit card charges etc.).

WHEN DO I PAY THE BILL?

We require all payments to be made when our moving truck has been completely unloaded at your last drop off location. Your payment will be taken by the driver of the crew.

WHAT PAYMENT METHODS ARE ACCEPTED?

Safeway Movers accepts cash, Visa, MasterCard and American Express, and email money transfers. We cannot process payments through personal or company cheques. Exceptions must be approved by our office prior to the day of your move.

ARE THERE ANY DISCOUNTS AVAILABLE?

We will reward our repeat customers with a 10% discount from the hourly rate. The amount of the discount is not to exceed $50.

DO YOUR MOVERS TAKE BREAKS?

Our movers are allowed 15-minute break every 2 hours of work. All break time is included in the billing time at our standard hourly rate.

WHAT IF THE WEATHER IS BAD ON THE DAY OF MY MOVE?

In heavy weather conditions (snow storms, heavy rains, wind conditions, etc), all arrivals are subject to delays. If applicable, Safeway Movers will reschedule the move to the next available date and time. NOTE: Safeway Movers will not discount, refunds, or make compensations for delays or rescheduling under all conditions mentioned.

WHAT IS YOUR POLICY REGARDING OVERTIME?

Any time spent over 10 labour hours on one assignment will be viewed as overtime and therefore be subject to overtime fees. Overtime fees will increase your hourly rate by 50%. A moving crew cannot be forced to work over 12 labour hours on one assignment.

DO YOU HAVE ADDITIONAL CHARGES?

Additional charges or extra fees may apply for handling exercise equipment (elliptical, treadmill, etc.), upright piano, or other large items

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