IS SAFEWAY MOVERS INSURED?

Yes, we are licenced, bonded and insured. Your belongings are covered under the Basic Protection for any damage or loss during the move, if due to mover’s negligence. The value of your belongings is determined by a standard 60 cents per pound rate. This type of coverage does not recognize the monetary value of individual belongings. If you file a claim, the payment you receive is calculated by 60 cents for every pound of the damaged or lost item’s weight. Your flat-rate move also includes the first $10,000 in optional Value Protection Insurance, which covers your for damage or replacement of damaged items. Please note there is a max 14 day reporting period for this insurance as well as a $100 deductible payable with any claim.

HOW LONG DOES IT TAKE TO MOVE BELONGINGS?

While every move is unique, certain types of apartments and homes typically fall within these average time frames:
1 Bedroom Apartment = 4-6 hours
2-3 Bedroom Condo = 6-8 hours
2-3 Bedroom House = 7-9 hours
Please, remember that these are only estimates. These moving averages are based on moves handled by two men for 1-2 bedrooms apt/house and three men for 3-4 bedroom houses. You can decrease the moving time by packing yourself and/or having everything boxed, packed, organized and ready to go. Relocation time also depends on the distance between the pickup site and final destination, as well as any inclement weather, road, and traffic conditions.

HOW DO YOU PROTECT MY FURNITURE DURING TRANSPORTATION?

We wrap and cover all furniture with professional-grade cushioned moving blankets. Furniture padding is complimentary. Under common moving procedure, your furniture is padded inside the truck. We also lay floor runners and bumpers for railings where necessary to protect your property and possessions

AM I RESPONSIBLE FOR PACKING MY BELONGINGS?

You will be required to pack the items yourself and should have everything packed before the movers arrive. Having everything boxed up, packed, organized and ready to go prior to our arrival, will save you time and money.

DO YOU REQUIRE A LIST OF ITEMS TO BE MOVED?

No we do not. Our trucks (26 ft box) is typically large enough to accommodate moves of up to three bedrooms, in certain cases, movers will do multiple trips with no price adjustments. 

WHAT DO I HAVE TO DO IF I NEED TO RESCHEDULE MY MOVE?

Please, contact us link to contact page as soon as possible to arrange for a new move date. The sooner you give us notice, the easier it is to accommodate your needs. If you reschedule your move within THREE days of the scheduled date, we will retain your deposit and require another security deposit.

WHAT IS YOUR CANCELLATION POLICY?

If you cancel your move less than three days (72 hours) prior to your actual moving day and time, your security deposit is rendered non-refundable.

WHEN CAN I EXPECT THE MOVERS TO ARRIVE AT MY PICKUP AND DESTINATION SITES?

We understand that time is of the essence and we put a lot of effort in preventing delays. However, due to traffic or weather conditions, arrivals may be delayed by as much as 1 hour on our morning assignments. Any arrival delays will be communicated to you promptly.

DO YOU MOVE PETS?

No, we do not! We recommend that you transport all pets in your own vehicle.

DO YOU MOVE PLANTS?

We can move your plants if necessary. We strongly recommend you move your plants by yourself. We are not liable for any damage to your plants during transportation.

DO YOU MOVE PERISHABLE FOODS?

No. Perishable foods cannot be safely transported in our moving truck. We suggest disposing of perishable foods before your move, or transporting them in a cooler in your own car.

DO YOU MOVE VALUABLES?

Safeway Movers is not responsible for loss or damage to accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, precious stones, jewellery, or other similar valuables. Customer shall take full responsibility for moving the above-mentioned valuables.

AM I REQUIRED TO BE PRESENT DURING THE PICKUP?

Yes. It is important for you to be involved if you are present to identify what items and boxes must be moved, require special handling, and provide any other pertinent information. You will need to sign the bill of lading (contract) at the start of the move. Upon delivery, you will also be required to confirm that your belongings were delivered in the same condition. This is important for any insurance claims you may make for lost or damaged goods. If you are unable to be present, please arrange for someone familiar with your belongings to act as your representative.